Return / Warranty
Returns
We accept returns only on items purchased directly through Kamado Joe® via our website: www.kamadojoe.com/en-ca. You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on charcoal, fire starters or wood chunks.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check via USPS mail within 30 days.
Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be post-marked within 45 days from the original date of shipment.
No refunds will be given on product(s) returned after 45 days from the original date of shipment.
To initiate a return, please visit www.kamadojoe.com/en-ca/pages/contact-us and complete our contact support form.
This return policy applies only to products purchased directly from Kamado Joe® via our website: www.kamadojoe.com/en-ca. If you made your purchase through an authorized Kamado Joe® dealer, please contact the dealer directly for information regarding their return policy.
Cancellation Policy
Any purchase made directly through Kamado Joe® via our website: www.kamadojoe.com/en-ca may be cancelled if the order hasn't been processed or shipped. If any order that you have placed needs to be cancelled, please visit www.kamadojoe.com/en-ca/pages/contact-us and complete our contact support form. Any cancellation after processing will fall under the Kamado Joe® return policy.
Limited Warranty
This warranty applies to all Kamado Joe® products.
Limited Lifetime Warranty on Ceramic Parts
Kamado Joe® warrants that key ceramic parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.
5-Year Warranty on Metal Parts and Kettle Joe Grills
Kamado Joe® warrants that key metal and cast iron parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of five (5) years.
3-Year Warranty on Electronic Components, Heat Deflectors, and Pizza Stones
Kamado Joe® warrants that electronic components of this Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of three (3) years.
2-Year Warranty on Miscellaneous Components and Standalone Accessories
Kamado Joe® warrants that any miscellaneous components used in this Kamado Joe® grill and smoker (including, but not limited to the thermometer, gaskets, and iKamand controllers) or any Kamado Joe accessories are free of defects in material and workmanship for a period of two (2) years.
When Does the Warranty Coverage Begin?
Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your Kamado Joe® product using the product registration page on our website. If you discover a defect in material or workmanship during the applicable warranty period under normal use and maintenance, Kamado Joe® will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Kamado Joe will pay all shipping charges on warranty parts.
AUSTRALIA AND NEW ZEALAND RESIDENTS ONLY: Our goods come with guarantees that cannot be excluded under the Australian or New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What is Not Covered?
This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT.
THE PURCHASER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY SHALL BE LIMITED AS SPECIFIED HEREIN TO REPLACEMENT. IN NO CASE SHALL KAMADO JOE® BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty is provided to you in addition to all rights and remedies conveyed to you by consumer protection laws and regulations. This warranty in no way affects your legal rights under statutory warranty regulations in your state or country of residence. Depending on your state or country of residence limitations on the length of an implied warranty or the damages available to you might not be limited by this warranty.
What Will Void the Warranty?
Purchasing any Kamado Joe® product through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as any retailer who has not been expressly granted permission by Kamado Joe® to sell Kamado Joe® products.
Need Assistance? Contact Us
Our warranty terms may change from time to time. For an updated version of our warranty, visit www.kamadojoe.com/pages/warranty. For assistance or to request an updated copy of our warranty, please visit and complete our contact form.