FAQ

The model number and serial number for your Kamado Joe grill can be found in the owner’s manual that comes included with your grill. You can also locate the serial number and date code found on a red sticker on the back of the base of your unit.  

For Konnected Joe units this can be found on the metal plate on the back of the unit. 

Customer support can be reached by creating a customer support ticket at the Contact Us page.

Warranty support requires a product registration be completed prior to receiving assistance. To register your product, please visit our Product Registration page.

Please note that past email addresses are no longer being monitored.

Please visit our Registration Page to register your Kamado Joe product for warranty protection. Please be aware that you will need a copy of your receipt when registering your product, so be sure to hold onto your physical and/or virtual receipt after purchase.

Kamado Joe products can be purchased on our website and from major independent and select retailers are all over the world. Use our handy dealer locator page to find a Kamado Joe dealer near you.

If you have lost the manual for your grill and/or it was not in the box, please go to our Instruction Manuals page and search using your model number. You may also go to the individual product page on this site and click on “Support”.

Cleaning and Maintenance for Your Kamado Joe | Chef Eric

Kamado Joe ships within the United States and Canada (except for Hawaii and Alaska). Inclement weather is an exception that could potentially impact shipping expected delivery dates. Tracking information will be provided for orders. Orders will not be shipped to a post office box. All KamadoJoe.com orders with purchases totaling $200 USD ($275 CAD) or more before tax, qualify for Free Standard Shipping within the contiguous U.S. and Canada (excluding Hawaii and Alaska).

MATERIALS: Ensure the materials used are non-combustible and can handle high temperatures.

BASE: Ensure the Kamado Joe ceramic feet are used to create an air gap underneath the base of the grill. Do NOT place the grill directly on the table surface without an air gap.

ACCESS: Ensure there is front access so that the Ash Drawer is not blocked.

CLEARANCE: Ensure there is space between the top of the table and the edge of the grill. The table top SHOULD NOT make direct contact with the grill.

Please use this as a general guide for installing your Kamado Joe into a built-in outdoor kitchen or grill table.

We highly recommend that the actual grill being installed be measured.

Drawing is not to scale.

Classic Joe/Big Joe Built In Guide

MATERIALS: Ensure the materials used are non-combustible and can handle high temperatures.

BASE: Ensure there is a hole 12.25in (32cm) in diameter directly underneath the grill to allow cool air to reach the
bottom of the grill. Use caution, sparks and hot ash can reach the bottom of the grill.
Note: the Kamado Joe ceramic feet are not to be used in absence of the hole under the grill. The hole is required and
the ceramic feet are NOT compatible with Konnected Joe.

ACCESS: Ensure there is rear access to the main power switch. Ensure there is front access so that the Kontrol
Board or Ash Drawer are not blocked.

CLEARANCE: Ensure there is space between the top of the table and the edge of the grill. The table top SHOULD
NOT make direct contact with the grill.

Please use this as a general guide for installing your Konnected Joe into a built-in outdoor kitchen or grill table. We highly
recommend that the actual grill being installed be measured. Drawing is not to scale.

Table should be fixed on the ground or wall. Non-flammable building materials are required for construction.

Konnected Joe Built In Guide

Table should be fixed on the ground or wall. Non-flammable building materials are required for construction.

Use Kamado Joe ceramic feet to create an air gap under Big Joe and Classic Joe grills.

Kamado Joe ceramic feet are not to be used in absence of a hole under a Konnected Joe Grill. The hole is required and the ceramic feet are NOT compatible with Konnected Joe.

The Konnected Joe is the very first Kamado Joe grill to offer built-in digital controls to provide a digitally connected ceramic grilling experience. Light your charcoal with the push of a button and control and monitor your cooks via the Kontrol Board or the Kamado Joe app. The Konnected Joe also offers the standard Kamado Joe innovation with the 2-Tier Divide & Conquer® Cooking System, Slide-Out Ash Drawer, Air Lift™ Hinge and more.

1. 1. The Automatic Fire Starter (AFS) ignites charcoal quickly with the push of a button via heating element inside the grill.
2. 2. Kontrol Board™ allows the user to set and monitor cook modes, grill temperature, meat probes, and session graphing. Connect to the Kamado Joe app via WiFi.
3. 3. The Digital Fan maintains and regulates temperature consistency throughout the cook by generating airflow through the grill interior. You may also use Classic Cook mode for a traditional Kamado Joe grilling experience.

The Konnected Joe™ will come standard with the 2-Tier Divide & Conquer® Flexible Cooking System, accessory rack, 2 ceramic heat deflectors, 2 stainless steel cooking grates, ash tool, grill gripper, and 1 meat probe.

The Konnected Joe is compatible with most Classic Joe® series sized accessories (Classic Joe Charcoal Basket NOT compatible with the Konnected Joe grill).

Yes, the Konnected Joe can be built into an outdoor kitchen. Simply remove the screws from the cart and use your product as a standalone grill (see user manual for more details).

The Konnected Joe can sear at high heats up to 700° F or cook low and slow at 225°F temperatures.

Use the official Kamado Joe App in order to set your grill temperature, cooking times and discovering
new recipes.

Download on the App Store (iOS)

Get it on Google Play (Android)

Have more questions? See our Extended Konnected Joe FAQ

See our Grill Comparison Chart for details on differences between grills.

1. Joe Jr Cart with Shelves

2. Stainless Steel Cooking Grate for Joe Jr (KJ-CG13)

3. Cast Iron Fire Grate for Joe Jr (KJ-MFG13)

4. Kamado Joe Sear Plate

5. Joe Jr Cover

The cart is made from heavy-duty powder coated steel so it can withstand the elements.

The cart raises the cooking height of the Joe Jr to 31 inches off the ground.

3 shelves – two folding side shelves with tool hooks and a bottom shelf large enough for all Joe Jr cooking accessories.

Yes, the Joe Jr Cover (KJ15080420) is compatible even with your Joe Jr installed into the cart!

Does not work with JoeTisserie or Divide & Conquer cooking system.

Compatible Accessories

1. KJ-HCICG – Cast iron grate

2. KJ-HCIGRIDDLE – Cast iron reversible griddle

3. KJ-HCGSSTONE – Soapstone cooking surface

4. KJ-SCS – Grill expander

5. KJ-PS23 – Pizza Stone

6. KJ-HCG – Standard half grate

7. KJ-HSSCGFV – Stainless steel cooking surface

8. KJ-GC23BWFS – Kamado Classic Grill Cover

9. Kamado DoJoe

1. Our Big Joe Heat Deflectors can be used on the lower tier of the cooking rack.

2. All Classic Joe cooking surfaces will fit on top of the firebox.  

3. Kettle Joe Cover (KJ15080320)

* The Joetisserie, DoJoe and iKamand are not compatible with this unit.

1. An ash drawer gives you an easy, quick clean up compared to other kettle grills.

2. We always recommend you protect your grill with a cover, but the coating on the grill will prevent it from rusting. It will only rust if the porcelain coating chips.

3. Features our standard KJ Warranty. Learn more about our warranty.

Our Classic and Big Joe grill bodies are entirely made of ceramic, while the Kettle Joe has ceramic inserts, but a traditional kettle body made up of steel. The Kettle Joe features a ceramic firebox for improved heat
retention and durability.

Need help stacking your charcoal? We’ve got you covered with this helpful video: Lump Charcoal & Starting Your Fire.

Controlling the temperature on your new Kamado Joe grill is one of the most important aspects of ceramic grill cooking, and this helpful video outlines just how to do that: https://www.youtube.com/watch?v=eDpeEr6PuWU

1. Distance: Learn about the fundamentals of distance on the Kamado Joe in our video The Fundamentals: Distance.

2. Fire: Fire is the main cooking element for our grill, learn how to handle it in our video The Fundamentals: Fire.

3. Surfaces: The cooking surface has the ability to alter how you cook, and different foods will call for different surfaces. Learn all about how to use cooking surfaces on your Kamado Joe grill in our video The Fundamentals: Surfaces.

4. Smoke:  Smoke is flavor’s best friend. Learn how to harness the power of smoke when cooking on your Kamado Joe grill in our video The Fundamentals: Smoke.

• How to Light Your Kamado Joe Grill 
• How To | Cool Down Your Kamado Joe Grill 

Our own Chef Eric Gephart shares recipes for cooking with a Kamado Joe in this video playlist.

Gaps between the firebox walls of your Kamado Joe are caused by normal expansion and contraction from heat. While they may look concerning, as long as the gaps aren't causing performance issues, it's usually not a major concern. Remember, with proper registration, should any issue arise, our friendly and knowledgeable customer service agents are happy to take a look.

Introduction to SlōRoller (video)